PRIVACY POLICY
1011 CBD Privacy Policy
We are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, purchase our products, or engage with our services. If you have any questions or concerns about how your information is handled, please contact us at 1011cbdplus'gmail.com.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when placing an order or interacting with our services. This may include:
- Name
- Email address
- Delivery address
- Telephone number
This information is required to process your order, arrange delivery, communicate with you, and provide any additional services related to our products, website, or business operations.
Payment Information: We do not store or have access to your payment details. All payments are processed securely through our third‑party payment provider, PayFast, which handles your financial information independently.
Non‑Personal Information
We may also collect non‑identifiable data such as:
- Browser type and statistics
- Device information
- Website usage data
- Log files and metadata
This information helps us analyse website performance, improve user experience, and enhance our services.
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about purchases, deliveries, or account‑related matters
- Provide administrative, operational, or technical support
- Send marketing communications only if you have opted in
If you wish to update your information or unsubscribe from marketing communications, you may contact us at any time.
3. Cookies
Our website uses cookies—small text files stored on your device—to enhance your browsing experience. Cookies help us:
- Understand website traffic and usage patterns
- Store your preferences
- Save your shopping cart as you browse
- Improve site functionality
Cookies do not contain personally identifiable information.
You may adjust your browser settings to manage or disable cookies. However, disabling cookies may limit certain website features, including the ability to complete purchases.
4. Mailing List
You may choose to subscribe to our mailing list to receive updates, promotions, and marketing content. You may unsubscribe at any time by contacting us.
5. Sharing Your Information
We do not sell or share your personal information with third parties except in the following circumstances:
- When required to fulfil your order or provide services on our behalf
- When required or permitted by law
- When necessary for business operations (e.g., service providers, logistics partners)
- In the event of a business transfer, sale, or restructuring
Any third parties acting on our behalf are required to handle your data securely and in accordance with applicable data protection laws.
6. External Links
Our website may contain links to external websites. We are not responsible for the content, privacy practices, or security of any third‑party sites. Your use of such sites is at your own discretion.
7. Business Transfer
If our business is sold, merged, or transferred, we reserve the right to transfer your personal data to the new owner as part of the transaction.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. Continued use of our website signifies your acceptance of the updated terms.